Tell them that you posted on the Laptop Audio board and that you were told to post on the Customer Care board to get help with finding the missing program. Tell them that you "raised this concern with the Dell support team as well" but that they could not help. Tell them that you have searched both Dell Digital Delivery and My Dell Downloads but that the program is in neither location. Tell them that even though you performed a system recovery the Soundblaster X Fi-MB program was not recovered. Tell them that you performed a "system recovery" (don't say you "reinstalled windows 7" if you performed a system recovery - and you told me in the other thread that you did perform a system recovery.) Tell them that you do not have installation discs because the program was installed at the factory. Tell them that you bought the Soundblaster X Fi-MB program and that you have the invoice to prove it. Understand that a missing program is not an audio issue so don't give people the idea that is what you need help with. That makes it sound like you have an audio issue.
You need to get someone at Dell to help you get the program back.ĭon't go into all that stuff about drivers and error messages.
Listen, as far as I can tell your problem is that you don't have the Soundblaster X Fi-MB program. Is this the one I advised you to post on the Customer Care board?
I see that you posted elsewhere on the forum but your post got moved back here to the Laptop Audio Board.